Meet Romy, our service designer


Romy is the Service Designer on the team. Her goal is to create an awesome user experience for the HUGO robot for all stakeholders. Her day to day activities involve: doing interviews, researching and mapping the now, designing HUGOs customer journey map and updating the blog and instagram page.

She has a BA in Product Design from the Design Academy Eindhoven and A MFA in Business & Design. She has been working with Service Design for different clients for 5+ years. 

“I am passionate about creating service experiences that are user friendly. I develop innovative solutions for customers needs through workshops, brainstorms and different projects. I love; a challenge and to explore the unknown.”

”It is super exciting to be part of HUGO. I believe the last mile has great potential for improvement, making it both more user and environmentally friendly.”